ECHO- A MOBILE-BASED GRIEVANCE REPORTING SYSTEM
A Mobile-based grievance reporting system for the government to bring in better governance and citizen interaction.
The main intention of the application is to help the citizens of the state with integrated services through mobile and enable the government to monitor, track and deliver citizen services.
ECHO is a one point system integrated through mobility, web service and web application which provide a fast and effective way for the public in doing Payments, Reporting of incidents, Getting Information from Government departments, Subscriptions and Alerts etc.
The features of this application include:
• Report Incidents- The feature enable the citizens of the state to report issues from anywhere in the state.
• M-Pay System – Mobile payment facility enables citizen to pay their bills easily.
• Emergency SOS Calls- This feature allows users to subscribe for Emergency updates like Holidays, Hartal, Disease break-outs, Gazette Notifications, Event, Publications, PRD etc.
• Info & Help- Help feature will contain important information like Grant distribution, Useful Contacts, Consumer Helpline, Exam Notifications, FAQ’s etc. from the convenience of a mobile device.
Echo will serve the future aspiration of governments to streamline innovative administrative e-governance processes and improve the quality of services.